FAQs
General
How can I contact Spotlyte Parking?
Email us with questions at Support@spotlytepark.com or direct message us on Instagram (@spotlyte.app), Facebook (Spotlyte Parking), Twitter (@spotlyteparking)
What’s the wait time when contacting Spotlyte Parking?
At Spotlyte Parking, we do our best to respond as soon as possible!
Why use Spotlyte Parking?
As a “Host” of Spotlyte Parking, we give you the unique opportunity of being able to conveniently monetize your driveway or privately owned space for others in your community!
As a “Driver” of Spotlyte Parking, you will be offered a less expensive and more convenient parking alternative!
Can I be both a Host and a Driver?
Yes, you can. We encourage it, actually! As a dual user, you’ll be on the receiving end of benefits for both sides.
Drivers
How do I reserve a parking space?
Once you’ve signed up and filled out all of the required information, go to the homepage of the app and click on “Park”. Then indicate when, where, and for how long you wish to park.
How can I reserve a specific space on a monthly or weekly basis?
Every Host is different. The ones who offer this option will have it indicated in their listing profile.
How do I find a space that accommodates my large vehicle?
We require all Hosts to indicate what size cars their driveway(s) can accommodate. So all you have to do is select the “large” car filter under “Vehicle Size.”
Are all the reservations short term, or can I reserve a spot in advance?
You most definitely can reserve a spot in advance. As long as the spot is available, you can book it as far in advance as you want.
How do I change the dates or times of my reservation?
You can either extend your reservation or cancel it entirely and make a new reservation under the tab “active trips.” There is a tab labeled, “upcoming trips,” that will also allow you to manage any future reservations you have made.
Why do I have to enter my vehicle details?
We require your vehicle details just to ensure there is no miscommunication between the Host and Driver. It is to prove to your host that the vehicle parked does, in fact, belong to you.
How do I change my vehicle details?
Under settings, go to “My vehicles”, and then click “My vehicles”.
What do I do when I arrive at the space?
No need for any communication. Just park your vehicle and enjoy your day!
What if I’m early or late to the start of a reservation?
If you’re early, we provide the Drivers with a 5 minute buffer time, so as long as the driveway is unoccupied, feel free to park.
If you’re late, but still within your allotted reservation time, then park in the driveway.
What if I overstay my reservation?
You will be charged an overdraft fee of $10.
Please try to leave when your reservation has ended or you will run the risk of lowering your Driver rating, which, if too low, will suspend you from using Spotlyte Parking.
In the worst case scenario, if you are too late, (around 20 minutes or more,) your Host is within their rights to have your car towed.
How do I contact a host?
We allow you to contact a host through the app under “Messages” of your “Driver” tab.
How do I leave a review?
After your reservation is over, you will be prompted to leave a review.
What should I do if I’m unable to park in the space?
Contact both the Host and Spotlyte Parking.
If you are in a rush, we encourage you to try to book another space. You will not be charged if you encounter this issue, rather, the host will receive a negative rating.
What should I do if I get a parking fine?
Contact Spotlyte Parking and we will look into the description of the Host. If they have failed to mention their local parking regulations, they will be liable for paying your parking ticket. We will do our best to accommodate you.
What happens if my vehicle is damaged during the time of my reservation?
If you believe the Host was involved, please contact Spotlyte Parking immediately.
Otherwise, as listed in the terms and conditions, you alone are responsible for the safety of your vehicle and assume risk when signing up for Spotlyte Parking.
How do I manage my payment method?
When making a reservation, you can choose from Apple Pay, Venmo, or your Credit Card.
Why did I not receive a full refund?
It depends on the circumstances, please reach out to us and we will help sort it out. We will do our best to accommodate you.
I have requested a refund, how long will this take?
The time designated to authorize a refund will vary. Spotlyte Parking will look into your situation and follow up accordingly. We will do our best to accommodate you.
The Host canceled my reservation, what do I do?
You will be refunded, and hopefully, you will be able to find another spot in the area.
If the Host cancels a reservation a half-hour or less prior, it will reflect poorly on them in a negative review.
I was unable to park, how do I get a refund?
Reach out to us by our support email Support@spotlytepark.com with clear proof of the issue and we will do our best to accommodate you.
Clear proof is defined as a detailed picture and description of the incident.
Is your website secure?
Our website was created with the primary intentions to get our users the proper information with their security in mind.
How does my Driver rating impact me?
If you go below a certain amount of stars, you may be suspended or even banned from using Spotlyte Parking depending on the circumstances.
What happens if I’m unable to leave the driveway?
Contact the Host or Spotlyte Parking as soon as possible.
If the problem persists, you will be refunded.
What are the qualities of a 5-star Spotlyte Driver?
A 5-star Spotlyte Driver arrives on time, leaves on time, and respects the Host’s guidelines.
What if I accidentally parked in the wrong space?
If the Host directed you to the wrong space, you will be refunded and they will receive a penalty in the form of a negative rating.
If you simply can’t find the spot, reach out to the Host immediately.
What do I do if I can’t find a space in the area I’m searching?
We encourage you to help spread the word and grow the Spotlyte Parking community.
Helping the community grow will directly benefit you by adding more parking spaces to the network.
Can I request to reserve more than one space at a time?
Yes, the more the merrier. As long as the times don’t overlap, you’re good to go!
Can I be towed while parked in a reserved space?
If you overstay your designated reservation and the host requires use of their driveway, they are within their rights to have your car towed. It is important to read the term and conditions and make sure you follow our guidelines!
Can I arrive at a space in a vehicle different from the one I used to make the reservation?
No, unless you alert the Host beforehand and they are aware of the situation.
Am I able to extend my reservation?
Yes, you may extend your reservation if the time is available. Otherwise, you will still be required to leave at the end of your initial reservation.
Can I leave and come back during my reservation?
Yes. You may come and go as you please because the time in that driveway belongs to you. However, please note that you will still be required to pay the full amount and will not be able to return after your allotted time has passed.
What if I have a conflict with a Host?
Every conflict is unique and different in nature. As Spotlyte Parking, we are the mediator, so please reach out to us and we will try to settle the conflict accordingly.
Do I need to contact the Host before parking in their home?
No, Spotlyte Parking epitomizes convenience. Unless you have any questions or concerns, there is no need to contact them beforehand.
Hosts
What percentage of my earnings go to Spotlyte Parking?
25% of your generated revenue will go to Spotlyte Parking as a part of our service charge.
How do I list my space?
Under Settings, go to “Create new listing”, and fill out the required information.
What are the qualities of a 5-star Spotlyte Host?
The qualities of a 5-star Spotlyte Host include providing an explicit and simple description, clear pictures of your space, and proper instructions.
In addition, be sure you keep your spaced cleared to reduce any possible complications.
Do I need to be at home when the Driver arrives?
No, you do not. Don’t feel pressured to be at home either. However, we encourage you to be in contact with the Driver through the chat on the app. As long as you list your space, you should be good to go! (In the midst of Covid-19, we are trying to reduce human contact as much as possible.)
How do I withdraw my earnings?
Withdrawing your earnings corresponds to the payout method you have opted for with our service.
Can I rent out my space if it has a gate, garage, or any other barrier?
Yes, you can! As long as you make clear for the Drivers renting your space how they can park with minimal effort.
How often can I manage my space’s pricing?
As often as you want. We will provide you with a minimum required rate, and you can adjust it accordingly.
How do I update or edit my space?
Under Settings, go to “My listings”, select a specific space, and then click “EDIT”.
Can Spotlyte Parking remove my space?
Yes. If you don’t comply with Spotlyte Parking guidelines and receive enough poor reviews from Drivers, your space may be at risk for getting removed.
What happens if the Driver overstays?
If the Driver overstays, they will be charged a flat overdraft fee that will be credited to you, the host.
In addition, it will reflect poorly on the Drivers in the form of a negative review.
What is Spotlyte Parking’s cancellation policy for Hosts?
If the Host cancels a reservation a half-hour or less prior, it will reflect poorly on them in a negative review.
Hosts will be unable to cancel a reservation once it is active.
How do I refund a Driver?
If need be, Spotlyte Parking will manually handle the situation. We strive to embody convenience.
What do I do if the Driver arrives early or late?
If the Driver arrives early, they will be provided with a 5 minute buffer time that will allow them to park in your space as long as it is free.
If they are late, this is not a license to use your own driveway. Keep in mind that they can arrive at any time and are within their rights to use your space for any time of the duration of their booking. This includes them arriving and leaving before the end of their booking.
What if the Driver parks in the wrong space?
As a Host, it is your responsibility to provide clear and direct instructions, in order to prevent a situation like this.
If they park in the wrong space, contact them and help direct them to the correct space.
How do I respond to a review?
You can post a public response to reviews that others leave for you, however, you are unable to remove them. Reviews will only be removed if they violate the Spotlyte Parking Review Policy.
What if the Driver damages or steals a part of my property?
If the following occurs, you are encouraged to file a report with both Spotlyte Parking and the local authorities.
The only power Spotlyte Parking has is banning a user for violating the terms of service.
What if I have an emergency and the Driver is blocking the exit?
If the Driver is blocking the exit during their reservation, reach out to them immediately and let them know you have an emergency. If you cannot get a hold of them, you may be out of options. We encourage you to prepare for an emergency with every booking to minimize the probability of this issue arising.
If the Driver is blocking the exit before or after their reservation, you can tow their vehicle, but we still encourage you to reach out to the Driver first using our messaging system.
How much can I potentially earn from using this service?
It depends on your location and neighborhood, however, Spotlyte Parking projects that in the right conditions you can earn up to $200 a month!
Can I review and approve all reservations before they are confirmed?
Yes, you are able to, but, you must manually toggle this setting in “My listings.”
Can I list multiple spaces with different details at the same address?
Yes, you can. Just make sure the instructions are clear and you indicate which space is which.
How much should I charge for my space?
Spotlyte Parking’s minimum rate is calculated at $2.00 an hour, but ultimately the choice is yours. Keep in mind the type of neighborhood you live in and the surrounding competition.
Should I charge a flat rate or an hourly rate?
That decision is up to you. However, we encourage you to look into other spots in your area to see how you can offer a competitive price.
How do I know if my money is going to my Venmo or bank account?
If you link your Venmo account with our service and a Driver pays using that method, it will transfer to your Venmo.
Otherwise, all payments will route to the payout method you signed up with.
How are my earnings affected if the Driver cancels or ends a reservation early?
If a Driver cancels during their reservation they will not be reimbursed.
Can I customize the vacancy schedule of my space?/Can I toggle when I want my space to be accessible on Spotlyte Parking?
Yes, please do. Your listings should only be available when vacant and when fits your schedule.
Why do I need to provide my credit card information when trying to list a space?
As a security precaution, Spotlyte Parking requires your credit card information when trying to list a space so we can ensure that the space listed does, in fact, belong to you.
When is it appropriate to tow the car of a guest who has overstayed?
We never recommend towing a Driver’s car, unless for an emergency. In this unique circumstance, if a Driver overstays for over 15 minutes, or prevents you from using your vehicles, we see that you are within your rights to have their car towed.